How is it that this company is completely incapable of hiring anyone who actually gives a damn about the experience they are providing to the customer. Friend just had her flight cancelled and called me for help getting it figured out. I hear her explain that she lives two hours away and can't just go home. I then hear the woman at the counter say "well, sometimes that's what happens when you travel." She then offered to change her flight to 11:30 the next morning.
This is when it gets ridiculous. I search ATL departures and find three later flights that fit her flight plan. Two of them have availability. The woman just hadn't mentioned them. Incredibly incapability.
This is when it gets ridiculous. I search ATL departures and find three later flights that fit her flight plan. Two of them have availability. The woman just hadn't mentioned them. Incredibly incapability.
