Dear Jeff,
Thank you for contacting Vivid Seats again. The service fee, otherwise known as a "convenience fee" or "handling fee," is a charge which is factored into the order total. The Service Fee is in place so we can back every ticket we sell with our 100% Buyer Guarantee. It also allows us to operate our fully staffed customer service center with extended hours to ensure all customers have a seamless experience. This charge is factored into the order total and is displayed prior to checkout. It is calculated from an algorithm that takes into account the event popularity, seating location, etc. The service fee is not a set rate and it does change for each listing.
Thank you for contacting Vivid Seats again. The service fee, otherwise known as a "convenience fee" or "handling fee," is a charge which is factored into the order total. The Service Fee is in place so we can back every ticket we sell with our 100% Buyer Guarantee. It also allows us to operate our fully staffed customer service center with extended hours to ensure all customers have a seamless experience. This charge is factored into the order total and is displayed prior to checkout. It is calculated from an algorithm that takes into account the event popularity, seating location, etc. The service fee is not a set rate and it does change for each listing.
