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Customer service has gone to shat

Pablo Escovol

Well-Known Member
Sep 30, 2020
6,668
9,274
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You can’t get a hold of a live person on the phone. You hit 1 for this, 3 for that, 6 for this, 2 for that until you wind up in a circle. None of the options help, and you can’t get to a live person to ask. Instead, you can text, but they can’t understand what you’re saying.

Kids nowadays don’t even try to get your order right at fast food and sit down restaurant. The days of going out of your way to help a customer are over. They would rather play on their phones and goof off than do the job right the first time.

When did it become ok to let the answering machine answer the phone with instructions to call back later, because they’re busy?

Why has this crap happening? Laziness, just make money, etc?
 
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